Frequently Asked Questions
Please read our FAQ before sending us a message.
Returns within 14 days of receiving the items will be accepted. Please note that any items returned will take up to 21 working days to be refunded back to you.
In case you have not received your refund within 30 working days of returning your item/s to us, please contact our customer service team here: firstname.lastname@example.org
Please note we do not accept returns for the following reasons:
• Items have been worn
• Items have been washed
• Items have had the tags removed
• There is make-up transfer on the item
• The item is marked or stained
We will not cover the return postage for goods unless they are damaged or faulty or there have been delivery errors.
We accept directly the following types of credit card payments: VISA, MasterCard, Android Pay, Apple Pay and PayPal. Please note that the available payment methods may change depending on your region.
Any goods which are damaged or faulty can be returned to us within 48 hours of being received. We will cover the return postage for damaged and faulty goods.
To start the return processes please send an image of the item to email@example.com
We charge different fee for our deliveries. You can check our delivery prices here. We use DHL as our courier; this is to provide care and assurance that your items will be delivered in the best of conditions.
Please ensure you have the correct address before placing an order. We are not responsible for any orders being sent to the wrong address.
We clear all orders within the 48 hours of receiving payment. We aim to have all item delivered within 7-10 working days.
Unfortunately, right now we only deliver to the following countries: Austria, Belgium, Bulgaria ,Czech Rep,Croatia, Denmark, Estonia, Finland, France, United Kingdom, Germany, Holland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and USA. You can find our delivery prices here.
You can change your order as long as it has not been dispatched. Once dispatched, we are unable to change/amend your order.
No, we cannot give the courier a delivery time. The courier, typically, delivers according to daily rounds which they have to make in that area. If the courier does not find anyone in at the time of delivery, they will automatically reprogram the delivery for the next working day and if necessary a third delivery attempt will be possible by contacting us.
All the products in the catalogue are original and new. All our products have original barcodes and SKU by manufacturers.
To find out where your order is you must log in by clicking “Profile”, going to “My Orders” and click on the truck in the column entitled “tracking”. DHL tracking is visible when the order’s status is “Ready”.
Invoices are never placed inside our parcels, but they can be downloaded from your account on our website. Log into “Profile” and click “My Orders” and click on the invoice number in the “invoice” column to download it.
If you have forgotten your password, go to “LOG IN” page and click on” Forgot Password?” and follow the instruction on the page.
We offer free shipping on all orders over £75.00