Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I return my items?

Returns within 14 days of receiving the items will be accepted. Please note that any items returned will take up to 21 working days to be refunded back to you.
In case you have not received your refund within 30 working days of returning your item/s to us, please contact our customer service team here:
Please note we do not accept returns for the following reasons:
• Items have been worn
• Items have been washed
• Items have had the tags removed
• There is make-up transfer on the item
• The item is marked or stained
We will not cover the return postage for goods unless they are damaged or faulty or there have been delivery errors.

Which payment methods are accepted in the Online Shop?

We accept directly the following types of credit card payments: VISA, MasterCard, Android Pay, Apple Pay and PayPal. Please note that the available payment methods may change depending on your region.

What should I do if my goods are damaged or faulty?

Any goods which are damaged or faulty can be returned to us within 48 hours of being received. We will cover the return postage for damaged and faulty goods.
To start the return processes please send an image of the item to

What are the delivery charges?

We charge different fee for our deliveries. You can check our delivery prices here. We use DHL as our courier; this is to provide care and assurance that your items will be delivered in the best of conditions.
Please ensure you have the correct address before placing an order. We are not responsible for any orders being sent to the wrong address.

How long does it take to prepare the order?

We clear all orders within the 48 hours of receiving payment. We aim to have all item delivered within 7-10 working days.

Do you ship worldwide?

Unfortunately, right now we only deliver to the following countries: Austria, Belgium, Bulgaria ,Czech Rep,Croatia, Denmark, Estonia, Finland, France, United Kingdom, Germany, Holland, Hungary, Ireland, Latvia, Lithuania, Malta, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and USA. You can find our delivery prices here.

Can I change/amend my order?

You can change your order as long as it has not been dispatched. Once dispatched, we are unable to change/amend your order.

Can I pick the delivery time?

No, we cannot give the courier a delivery time. The courier, typically, delivers according to daily rounds which they have to make in that area. If the courier does not find anyone in at the time of delivery, they will automatically reprogram the delivery for the next working day and if necessary a third delivery attempt will be possible by contacting us.

Are items original and new?

All the products in the catalogue are original and new. All our products have original barcodes and SKU by manufacturers.

Can I track my order?

To find out where your order is you must log in by clicking “Profile”, going to “My Orders” and click on the truck in the column entitled “tracking”. DHL tracking is visible when the order’s status is “Ready”.

Why was there no invoice inside the parcel?

Invoices are never placed inside our parcels, but they can be downloaded from your account on our website. Log into “Profile” and click “My Orders” and click on the invoice number in the “invoice” column to download it.

I have forgotten my password, how can I reset it?

If you have forgotten your password, go to “LOG IN” page and click on” Forgot Password?” and follow the instruction on the page.

Can I get free shipping?

We offer free shipping on all orders over £75.00

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