FAQs

1.How do I return?

Returns within 14 days of receiving the items will be accepted. Please note that any items return will take up to 21 working days to be refunded back to you. In case you have not received your refund within 30 working days of returning your item/s to us, please contact our customer service Please remember we do not accept return for the following reasons: • Items have been worn • Items have been washed • Items have had the tags removed • There is make up transfer on the item • The item is marked or stained We will not cover the return postage for goods unless they are damages or faulty or there have been delivery errors.

3. What are the deliver charges?

We charge a flat rate of £8 for our deliveries. We use DHL as our courier; this is to provide care and assurance that your items will be delivered in the best of conditions.

5. Can I change/amend my order?

You can change your order as long as it has not been dispatched. Once dispatched, we are unable to change/amend your order.

7. Are items original and new?

All the products in the catalogue are original and new. All our products have original barcodes and SKU by manufacturers.

7. Why was there no invoice inside the parcel?

Invoices are never placed inside our parcels, but they can be downloaded from your account on our website. Log into "Profile" and click "My Orders" and click on the invoice number in the "invoice" column to download it.

8.I have forgotten my password, how can I reset it?

If you've forgotten your password, go to "LOG IN" page and click on" Forgot Password?" and follow the instruction on the page.

About us:

At Redefine we sell over 50,000 branded products at the tip of your fingers, the collection of the brands which are not always available in your country. Thanks to our exclusive cooperation with leading suppliers abroad, we bring you the best brands at the lowest prices. All our products are 100% original and authentic.

2. I have received the goods but they are damaged.

Any goods which are damaged or faulty can be returned to us within 48 hours of being received. We will cover the return postage for damaged and faulty goods.

4. How long does it take to prepare the order?

We clear all orders within the 48 hours of receiving payment.

6. Do you ship worldwide?

Unfortunately, right now we only deliver to countries shown in shipping charges countries

8.Can I pick the delivery time?

No, we cannot give the courier a delivery time. The courier, typically, delivers according to daily rounds which they have to make in that area. If the courier does not find anyone in at the time of delivery, they will automatically reprogram the delivery for the next working day and if necessary a third delivery attempt will be possible by contacting us.

8.Track your order?

To find out where your order is you must log in by clicking "Profile", going to "My Orders" and click on the truck in the column entitled "tracking". DHL tracking is visible when the order's status is "Ready".

8.Can I get free shipping?

Unfortunately, we do not offer free delivery as we sell our items at reduced price. We always try our best to keep the shipping cost to the lowest. We do run free delivery promotions. To be the first to know about our promotions sign up here.

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